CitizenM – The Hospitality Business (MAN 1065)

CitizenM – The Hospitality Business (MAN 1065)
CitizenM Word Count: 2000                      Author: Kimi Ural                                Created: 2016                    Grade: 83% (1st) Table of content Executive summary Introduction The Market Service offerings Organisation and Ownership Number of employees Truthful impression of the business operation Conclusion Executive summary The Marketing Mix (also called the 7P’s) can be described as a conceptual framework designed to satis

Nando’s – Understanding Service Delivery (MAN 1079)

Nando’s – Understanding Service Delivery (MAN 1079)
Nando's  Word Count: 1755                      Author: Kimi Ural                                Created: 2016                    Grade: 71% (1st)   Executive Summary  This report includes an analysis of Nando's service concept including a personal opinion of their service promise. Data has also been collected by frequent and non-frequent consumers of this brand through a questionnaire and online research. The main findings were that Nando's is ove